Privacy Policy
Effective Date: 28.05.2026
Business Name: Fiolent Auto Glass
Location: Calgary, Alberta, Canada
Website: https://fiolentautoglass.com
Contact Email: fiolentautoglass@gmail.com
Phone: +1 587 968 7515
Fiolent Auto Glass (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting a quote, booking a service, or communicating with us by phone, email, text message, or online form.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Phone number
- Email address
- Vehicle make, model, and year
- Vehicle Identification Number (VIN), if you choose to provide it
- Service request details, such as windshield repair, windshield replacement, side window repair, rear window replacement, chip repair, crack repair, or other auto glass services
- Photos or descriptions of vehicle glass damage
- Appointment details
- Billing or payment-related information, where applicable
- Messages, comments, or other information you send to us through our website, forms, email, phone, SMS, or other communication channels
We may also collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Approximate location based on browser or device data
- Website usage data through cookies, analytics tools, or similar technologies
2. How We Use Your Information
We collect and use personal information only for reasonable business purposes, including to:
- Respond to quote requests
- Provide estimates for auto glass repair or replacement
- Schedule appointments
- Confirm vehicle details and required parts
- Communicate with you about your service request
- Provide customer support
- Process payments, if applicable
- Improve our website, services, and customer experience
- Send service-related messages, reminders, or follow-ups
- Maintain business records
- Comply with legal, tax, accounting, insurance, and regulatory obligations
- Protect our business, website, customers, and service providers from fraud, misuse, security incidents, or unlawful activity
We do not collect more personal information than reasonably necessary for these purposes.
3. Consent
By submitting information through our website, contacting us, requesting a quote, booking a service, or otherwise communicating with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal, contractual, or operational limitations. If you withdraw consent, we may not be able to provide certain services, respond to your request, or complete your booking.
Under Canadian privacy principles, consent should be meaningful, and individuals should understand the nature, purpose, and consequences of how their information is used.
4. Vehicle Information and VIN
We may ask for your vehicle make, model, year, and, optionally, VIN to help identify the correct glass, parts, sensors, calibration requirements, or service options.
Providing your VIN is optional unless it is necessary to accurately identify the correct replacement part or service requirement. If you choose not to provide your VIN, we may still try to assist you, but the estimate or part availability may be less accurate.
5. Photos and Damage Information
If you send us photos of your windshield, windows, vehicle damage, or related parts, we use those images only to assess the service request, prepare a quote, confirm repair or replacement options, and communicate with you about the service.
Please avoid sending photos that contain unnecessary personal information, documents, license plates, people, or private property details unless they are needed for the service request.
6. Sharing Your Information
We do not sell your personal information.
We may share limited personal information only when reasonably necessary, including with:
- Technicians or service providers involved in completing your auto glass service
- Parts suppliers or distributors to confirm glass availability or compatibility
- Payment processors, if payment is made online or electronically
- Website hosting, analytics, security, CRM, email, SMS, or form-management providers
- Insurance companies, if you ask us to assist with an insurance-related claim
- Legal, accounting, tax, regulatory, or compliance advisors
- Government authorities, law enforcement, or regulators where required or permitted by law
When we use third-party service providers, we take reasonable steps to ensure they handle personal information appropriately and only for the purposes for which it was provided.
7. Third-Party Tools and Services
Our website may use third-party tools and services, such as:
- Google Analytics
- Google Maps
- Google Ads or similar advertising tools
- Meta/Facebook Pixel or similar marketing pixels
- Contact forms
- Booking or scheduling tools
- Email or SMS communication tools
- Website security and anti-spam tools
These third-party services may collect information according to their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites, platforms, or services.
If our website links to external websites, such as Google Business Profile, social media pages, payment pages, or third-party booking tools, your use of those websites is governed by their own terms and privacy policies.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our website
- Measure advertising performance
- Improve local search and marketing efforts
- Remember certain website preferences
- Protect the website from spam, fraud, or abuse
You can disable or manage cookies through your browser settings. Some website features may not function properly if cookies are disabled.
9. Marketing Communications
We may contact you by email, phone, or SMS regarding your quote request, appointment, service updates, reminders, follow-ups, review requests, or related customer service matters.
We may also send promotional messages only where permitted by law and where appropriate consent has been obtained. You may unsubscribe or opt out of promotional communications at any time by following the instructions in the message or contacting us directly.
Even if you opt out of marketing communications, we may still contact you about active service requests, appointments, payments, safety issues, or other transactional matters.
10. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete your service request
- Respond to questions or disputes
- Maintain business, tax, accounting, insurance, and legal records
- Comply with applicable laws
- Protect our business from fraud, misuse, or liability
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or destroy it.
11. How We Protect Personal Information
We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, or misuse.
These safeguards may include:
- Secure website hosting
- Limited access to customer information
- Password-protected accounts
- Anti-spam and security tools
- Reasonable internal procedures for handling customer data
- Use of reputable third-party platforms where appropriate
However, no website, email system, online form, SMS, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted online or electronically.
12. Accuracy of Information
We rely on the information you provide to prepare quotes, identify vehicle parts, schedule services, and communicate with you. You are responsible for providing accurate and up-to-date information.
Fiolent Auto Glass is not responsible for delays, incorrect estimates, wrong part identification, missed communications, or service issues caused by inaccurate, incomplete, or outdated information provided by the customer.
13. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
To make a request, contact us using the contact details listed below. We may need to verify your identity before responding to your request.
We may refuse or limit access where permitted or required by law, including where disclosure would reveal personal information about another individual, confidential business information, legal privilege, security concerns, or information that we are legally required to withhold.
14. Data Breach and Security Incidents
If we become aware of a privacy or security incident involving personal information, we will take reasonable steps to assess, contain, and respond to the incident.
Where required by applicable privacy law, we may notify affected individuals, regulators, or other relevant parties. Under PIPEDA, breach reporting and notification may be required where there is a real risk of significant harm to individuals.
15. Limitation of Liability
To the maximum extent permitted by law, Fiolent Auto Glass is not responsible for:
- Unauthorized access caused by factors beyond our reasonable control
- Third-party platform failures, outages, breaches, or misuse
- Information you choose to send through unsecured channels
- Inaccurate information provided by customers
- Privacy practices of third-party websites, tools, advertisers, booking platforms, payment processors, or social media platforms
- Losses arising from your use of third-party links or external services
Nothing in this Privacy Policy limits rights or obligations that cannot be limited under applicable Canadian or Alberta law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations, or privacy practices.
The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or if you want to request access, correction, or deletion of your information, please contact us:
Business Name: Fiolent Auto Glass
Location: Calgary, Alberta, Canada
Website: https://fiolentautoglass.com
Contact Email: fiolentautoglass@gmail.com
Phone: +1 587 968 7515